The following are frequently asked questions with answers to help improve your shopping experience and resolve questions you may have about our store policies. Feel free to call us toll-free at 877.627.8850 or e-mail us any suggestions or further questions you may have to help us better serve your needs.

Contact us
How can I reach you by phone?
How can I reach you via e-mail?
Where is your retail store located?

Placing an Order
How do I place an order online?
Can I order by phone?

Payment Options
Which methods of payment do you accept?
Do you accept Paypal?
Do you apply sales tax?

Shipping
To which countries do you ship?

Tracking your Order
How do I track my order?
When will my order arrive?

Changing or Canceling an Order
Can I change my order?
Can I cancel my order?

Returns & Exchanges
What is your return policy?
How do I return an item?
How can I exchange an item for a different size/color?

Gift certificates
How can I purchase a gift certificate for someone?
How can I use a gift certificate that I received as a gift?
What happens if there is a balance on my gift certificate?

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